Job Number 20033485 Job Category Food and Beverage & Culinary Location Batam Marriott Hotel Harbour Bay, Harbour Bay Complex, Batu Ampar, Batam City, Indonesia, Indonesia VIEW ON MAP Brand Marriott Hotels Resorts / JW Marriott Schedule Full-time Relocation?
No Position Type Management Start Your Journey With Us Marriott International portfolio of brands includes both JWMarriott and Marriott Hotels.
MarriottHotels ,Marriott International's flagship brand with more than 500 global locations, isadvancing the art of hosting so that our guests can travel brilliantly.
As ahost with Marriott Hotels, you will help keep this promise by deliveringpremium choices, sophisticated style, and well-crafted details.
With yourskills and imagination, together we will innovate and reinvent the future oftravel. Batam is an island municipality of the Riau Islands Province of Indonesia.
Located within the northernmost region of the country, Batam is also 20 KM offSingapore's southern coast. The 200 keys Batam Marriott Hotel Harbour Bay will be located on a waterfront siteadjoining the Batam Harbour Bay Ferry Terminal.
On other sides, it will besurrounded by new-build commercial and residential. The site is within 3 KM ofmost of Batam's industrial parks and major oil-and-gas-related companies.
Theairport is 23 KM east of the site, or approximately 30-45 minutes by car. Thehotel offers 3 restaurants and 3 bars and lounges, 5 function facilities with atotal event space of 1,720 SM.
The Hotel's ballroom - the second largest in thecity and centrally-located next to the Harbour Bay Ferry Terminal - has thepotential to be preferred venue for regional meetings, association gatheringsand social events.
Recreation facilities include pool, gym and spa. JOB SUMMARY Entry level management position that is responsible for the daily operations in Room Service.
Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites.
Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage / culinary team by assisting in other outlets when needed.
CANDIDATE PROFILE Education and Experience
High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Room Service Operations
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Ensures property policies are administered fairly and consistently.
Communicates areas in need of attention to staff and follows up to ensure follow through.
Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Room Service Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making;
demonstrates honesty / integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Ensures and maintains the productivity level of employees.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Celebrates successes and publicly recognizes the contributions of team members.
Communicates performance expectations in accordance with job descriptions for each position.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Observes service behaviors of employees and provides feedback to individuals.
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Strives to improve service performance.
Supervises service behaviors of employees and provides feedback to individuals. Room Service Financial and Budgeting Goals
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Participates in the management of department's controllable expenses to achieve or exceed budgeted goals. Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Empowers employees to provide excellent customer service.
Interacts with guests to obtain feedback on product quality and service levels
Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.
Sets a positive example for guest relations.
Handles guest problems and complaints.
Participates in the employee performance appraisal process, providing feedback as needed. Conducting Human Resource Activities
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.
Trains staff and monitors adherence to all cash handling and credit policies and procedures. Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Recognizes good quality products and presentations. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.