Guest Relations Supervisor
Marriott
Bandung, ID
5 hari yang lalu
source : DirectEmployers Association

Job Number 20036901 Job Category Rooms and Guest Services Operations Location Four Points by Sheraton Bandung, Jalan H. Juanda No.

46, Bandung, Indonesia, Indonesia VIEW ON MAP Brand Four Points Schedule Full-time Relocation? No Position Type Non-Management / Hourly Start Your Journey With Us Where timeless classics are woven with modern details.

Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Four Points.

Job Summary Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.

g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs / daily memo books and document pertinent information in logbooks.

Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies.

  • Notify Loss Prevention / Security of any guest reports of theft. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees;
  • serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager;
  • complete safety training and certifications.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;
  • maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards;
  • anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

    Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.

    Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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