Client Services Team Leader
Citibank
Jakarta, Indonesia
‎‎5 jam yang lalu

The Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.

The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities :

  • Support Customer Service unit, typically consisting of multiple teams performing related tasks (e.g., customer service, training, business planning and analysis) to ensure service meets or exceeds client expectations
  • Recommend new work procedures and contribute to the development of process enhancements, customer service techniques, models and plans, as needed
  • Resolve variable issues that are occasionally complex with substantial impact to the business and apply in-depth knowledge of policies and disciplinary knowledge of concepts and procedures within own area
  • Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels
  • Inform clients of ongoing market initiatives
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications :

  • 5-8 years of previous experience required
  • In-depth disciplinary knowledge
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven diplomatic and analytical skills
  • Education :

  • Bachelor's degree / University degree or equivalent experience
  • Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - ID

    Time Type : Full time

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

    Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.

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