The Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.
The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Support Customer Service unit, typically consisting of multiple teams performing related tasks (e.g., customer service, training, business planning and analysis) to ensure service meets or exceeds client expectations
Recommend new work procedures and contribute to the development of process enhancements, customer service techniques, models and plans, as needed
Resolve variable issues that are occasionally complex with substantial impact to the business and apply in-depth knowledge of policies and disciplinary knowledge of concepts and procedures within own area
Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels
Inform clients of ongoing market initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
5-8 years of previous experience required
In-depth disciplinary knowledge
Consistently demonstrate clear and concise written and verbal communication
Proven diplomatic and analytical skills
Bachelor's degree / University degree or equivalent experience
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - ID
Time Type : Full time
Citi is an equal opportunity and affirmative action employer.
Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.
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