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More information about this job
The Weir Group is a global engineering group. We are focused on delivering engineering solutions to customers in the minerals, oil and gas and power markets.
Operating in more than 70 countries and employing more than 15,000 people, we support our customers through a worldwide network of around 200 manufacturing and service facilities.
To celebrate Weir's 140 years in business, this video traces the business from its creation in Glasgow, Scotland in 1871, to its development into a global engineering solutions provider.
For more information on The Weir Group PLC please visit our corporate .
Business Need / Purpose of Role
The Service Technician will be responsible for identifying and responding to customers’ service needs and requirements across all Weir Product lines as well as competitors’ equipment and to work with the Weir Minerals Sales Team to grow and maintain service opportunities.
The position will work closely with the process team, product managers, aftermarket sales and reliability Engineering team.
The position reports directly to the Area Manager. The Service Technician will need to act as the guardian of the optimal functioning of our key accounts equipment.
Objectives & Measurement - Key Responsibilities
Health & Safety : Key Responsibilities & Requirements :
Job Knowledge / Education and Qualifications
Education / Experience : Millwright / Journeyman in mechanical or relevant technical discipline, preferably specializing in rotating equipment designed for the Minerals or related to severe duty market segments.
Ideally a minimum of 15 years of maintenance / service or maintenance planning experience with preference given to candidates exposed to field service in an industrial and mining atmosphere.
Ability to use various inspection instruments and hand tools with a strong mechanical aptitude and understanding. Previous slurry pump disassembly, evaluation, repair and reassembly experience would be considered an asset.
Strong customer service, sales aptitude and clean driving record are required.
Experience with maintenance planning and management / supervision will be required.
Language : Strong ability to read, analyze and write detailed reports and business correspondence. Exceptional ability to present information and respond to questions from external and internal stakeholders, including management, customers, and employees of the company.
Solid active listening skills and consultative approach to working with customers. Strong skills in reading, writing and speaking in English language.
French Language skills are also a strong asset and bi-lingual candidates will be given pre.
Mathematical Skills : Excellent numerical skills.
Reasoning Ability : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several variables in non-standardized situations.
Computer Skills : The incumbent should have strong knowledge of Microsoft Windows / Office. Experience or exposure to ERP / Manufactuing and engineering design software is considered an asset.
Certifications, Licenses, Registrations, Special Skills : Millwright Credentials.
Physical Requirements : Approximately 60% travel on a consistent basis is required for this role. Travel will require over nights and at times will be more or less than the percentage shown.
International travel may be required. The employee must occasionally lift and / or move up to 15 pounds.
Work Environment : While performing the duties of this job, the employee will be exposed to moving mechanical parts, outside weather conditions, field and mining site conditions.
The incumbent will work across regular office environments, manufacturing plants and customer mining sites. Up to 60 percent travel is expected for the purpose of visiting customers and / or customer sites, where Personal Protective Equipment (PPE) will be required, including safety footwear and glasses.
Problem Solving Identifies and resolves technical problems / situations in a timely manner, gathering and analyzing information, developing alternative solutions.
Works well in group problem solving situations, uses reason even in difficult / emotional situations.
Customer Service Manages ongoing interactions with customers, responds promptly to customer needs, solicits customer feedback to improve service, responds to service / assistance requests and meets commitments.
Safety and Security Observes safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions, uses protective / safety equipment and materials properly.
Quality demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality and correctness.
Dependability Follows instructions and responds to management direction. Takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals and completes tasks on time or notifies appropriate person with an alternate plan.