Act as the single point of contact for the delivery of facilities management services to the client
Develop and maintain a detailed understanding of the client’s business and the implications for JLL’s service delivery.
Liaise with the respective countries in addressing specific regional and local activities.
Manage the delivery of the facilities management services to the client’s facilities under JLL’s management.
Liaise regularly with the client on facilities management issues.
Implement regional JLL initiatives such as Mandatory Account Deliverables (MAD), Ops AIDE Audit, training programmes and other initiatives as appropriate.
Drive client specific initiatives such as agreed savings, energy management, benchmarking, sustainability, etc.
Manage the team to ensure the maintenance and upkeep of the facilities.
Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
Establish consistency in the monthly reporting in the country.
Prepare a local and / or regional monthly management report to the satisfaction of the client.
Review and report against agreed SLA and KPIs.
Be responsible for the management of the team e.g. recruitment, performance assessment etc.
Prepare and implement a Succession Plan for the country account.
Drive the development and use of One View extranet, where available.
Relationship management and liaison with Client business managers, Building Management and local statutory authorities
Through vendor management and under the direction of the Client’s Local and Global Manager oversee, supervise and manage the following services :
Help Desk and Customer request management;
Cleaning, pest control, implementation of the Housekeeping Rules;
Facilities data collection and reporting;
Provision of various management information such as space utilization; cleaning standard survey; user satisfaction survey;
Seat Management / Seat Allocation;
Minor move management and minor works support;
Fixed Assets Management for facilities related assets, where applicable;
Meeting Room support services for meeting, training and conference rooms within the premises.
Security access card management, where applicable
Landlord and tenancy support matters
Engineering Support Management
Through vendor management and under the direction of Client’s Local and Global Manager oversee, supervise and manage the following services :
Preventive maintenance program of Client owned equipment;
Reactive maintenance tasks of Client owned equipment;
Ensure that statutory compliance is adhered to and that relevant certificates and periodic inspections are conducted;
Monitor the quality assurance of all maintenance tasks;
Attend to emergency trouble shooting and repairs, including preparation of Incident Reports;
Input change requests for maintenance for approval;
Assist in the energy utilization study;
Produce monthly reports regarding energy consumption, downtime, consumables usage etc.;
Ensure all Landlord owned plant and equipment is operating correctly and to maximum efficiency;
Ensure Landlord maintenance and statutory obligations have been met.
Finance and Billing
Ensure all vendor spend are captured and billing according into the agreed finance timeline
Raise, Create or support JLL billing to client. May depends on the account type and model
Maintain filing and documentation of all related finance
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We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
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For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .
Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at Accommodation.
Reques am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >
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