Senior Process Analyst Jakarta, Indonesia, Indonesia New Customer Services NSW Nokia Software 20000008F9Requisition # Apply for JobShare this JobSign Up for Job Alerts Nokia is a global leader in the technologies that connect people and things.
With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
The Senior Process Analyst is an role equivalent to Solution Architect and depending upon opportunity they work as process analyst or solution architect.
In this role, the person is responsible for architecting OSS and BSSmoperations process. He is also responsible for designing the solution to implement the operational process and it's automation.
Part of the job is also to transform existing operation process to enhance operational efficiency for reduced operational cost.
Process & solution engineering scope includes customer contact centre, BSS applications and transactions processing(Revenue Assurance / Fraud Management) & process service assurance processes.
This person is also responsible for maintenance of content in knowledge base and Business Continuity Plan repositories. The aim of the role is to drive improvements to the customer experience and to pursue operational excellence through continuous improvement initiatives.
Key Skills + Experience in developing customer solution architecture in dedicated area of Digital assurance domain. + Keeps the solid practical knowledge in the Digital Enterprise assurance domain covering Fault, Performance, Service Management, Service Quality Management, Network & Service Inventory Management, Network Analytics and eTOM Business Process Framework etc.
Key Responsibilities + Define operational processes and procedures in the key areas of support issue resolution(network and customer) , Security issues and inter-departmental / vendor case management workflow.