Senior Process Analyst
Jakarta, ID
5 hari yang lalu
source : DirectEmployers Association

Senior Process Analyst Jakarta, Indonesia, Indonesia New Customer Services NSW Nokia Software 20000008F9Requisition # Apply for JobShare this JobSign Up for Job Alerts Nokia is a global leader in the technologies that connect people and things.

With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Nokia is an equal opportunity employer that is commited to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

The Senior Process Analyst is an role equivalent to Solution Architect and depending upon opportunity they work as process analyst or solution architect.

In this role, the person is responsible for architecting OSS and BSSmoperations process. He is also responsible for designing the solution to implement the operational process and it's automation.

Part of the job is also to transform existing operation process to enhance operational efficiency for reduced operational cost.

Process & solution engineering scope includes customer contact centre, BSS applications and transactions processing(Revenue Assurance / Fraud Management) & process service assurance processes.

This person is also responsible for maintenance of content in knowledge base and Business Continuity Plan repositories. The aim of the role is to drive improvements to the customer experience and to pursue operational excellence through continuous improvement initiatives.

Key Skills + Experience in developing customer solution architecture in dedicated area of Digital assurance domain. + Keeps the solid practical knowledge in the Digital Enterprise assurance domain covering Fault, Performance, Service Management, Service Quality Management, Network & Service Inventory Management, Network Analytics and eTOM Business Process Framework etc.

  • Demonstrate to drive multi-vendor, multi-domain and multi-technology complex solution integration opportunities related to Assurance domain.
  • Key Responsibilities + Define operational processes and procedures in the key areas of support issue resolution(network and customer) , Security issues and inter-departmental / vendor case management workflow.

  • Coordinate project activities, including research, analysis, architecture, design , implementation, and post-roll out review / audit.
  • Ensure process improvement methodologies, data analysis techniques and implementation processes are followed. + Represent the Nokia in cross functional initiatives of Digital Brand projects.
  • Support the creation of brand compliant user guides for internal and external users. + Implement and manage an audit life cycle for management of procedures.
  • Design internal call flows and coordinate tasks required to implement changes to the Digital Brand Systems + Adopts Lean Six Sigma or similar methodologies to ensure techniques for reducing the time needed to provide products or services, and techniques for improving the quality of products and services, substantially contributing to increased customer satisfaction and cost reduction.
  • Experience in business analysis, process development and telecommunication systems + Must have prior experience as senior process analyst or architect in servie assurance / operations space.
  • A good working knowledge and / or qualifications and / or accreditation in Six Sigma and lean process management techniques is required + Strong written and verbal communication skills in English and Bhasa.
  • Analytical and problem solving skills + Technical Project Management skill Qualification : Bachelor's degree in Telecommunication engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment
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