Part of the core GrabFood city Surabaya team, to lead and grow the business Monitor and drive improvements in the city performance, understanding local city dynamics by area and time, to improve reliability and overall marketplace efficiency Build strong local operational processes, working with local and country teams
Key Responsibilities : Functional
Responsible for monitoring and improving overall city marketplace performance. This includes building processes to monitor real-
time activities on the ground, and implementing operational fixes to improve reliability. Proactive collaboration with local Driver Operations teams as well as country teams and product teams to improve the overall GrabFood Driver experience Manage local team for on ground operational work
Hire and manage strong local operations team
Minimum 2-3 years of relevant work experience in consulting, operations management, financial services, or start-up / tech industry Strong analytical ability, comfortable with analysing data to make decisions Strong people and stakeholder management experience Understand how to build processes, with great communication / interpersonal skills Able to communicate in English, including reading / writing Willing to be hands on as needed and proactively assume responsibilities and ownership Ability to work independently and deal effectively with complex, changing and ambiguous environment
Get to know Grab :
Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people.
We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.
Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle.
We recently launched our fintech platform GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-
house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability.
Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam.
We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.
If you share our vision of driving South East Asia forward, apply to join our team today.