Essential and optional requirements
At least 1 year experience in
Possesses a positive attitude
Concern with high standard &
Good command of both
written and spoken English
Good in administration skill
Overview of duties
Ensures guests have a smooth running stay at the hotel
Organises the customer welcome and care provided by his / her team
Manages and motivates the Front Office team in order to provide a high standard of service for customers
Helps meet the department's quantitative and qualitative targets
Implements brand and Group projects and identity features ( ll the keys to the city, service certification for France or LeClub etc)"
Welcomes guests and fosters customer loyalty through his / her friendly manner
Develops high quality relationships with guests throughout their stay
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution"
Professional techniques / Production
Takes part in, organises and supervises guest arrivals and departures with the front office teams
Ensures that guest documentation and information is available and up-to-date
Ensures that the pricing policy and internal audit procedures are duly applied
Supervises the management of debtors, group and individual guest invoicing and cash operations
Keeps track of the standard of services delivered, based on guest comments and quality audits
Updates and checks that information in the directory and e-directory is up-to-date
Supervises the standard of customer relations on a daily basis"
Develops employees' motivation and team spirit by creating a good working atmosphere
Is involved in recruitment
Integrates and trains employees, providing support for skills development
Applies labour legislation
Ensures that employees are well presented (uniforms, personal hygiene etc)"
Commercial / Sales
Contributes to synergy within the marketplace by promoting the inter-hotel coordination policy
Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR
Ensures the brand and / or Group's loyalty programme is promoted to guests
Motivates and drives the team to attain the department's quantative targets
Is responsive in implementing the sales priorities for the day, as initiated by the Front Office Manager"
Management and administration
Ensures that invoicing and cash operations procedures are respected in line with internal audit reference guidelines
Helps update dashboard charts (revenue, occupancy rates, average room rates, activity forecasts, headcount planning, etc)
Ensures security of revenue and money flows
Undertakes any necessary actions in order to recover debt "
Hygiene / Personal safety / Environment
Ensures that the workplace remains clean and tidy
Applies and ensures application of the hotel's security regulations (in case of fire etc)
Ensures the safety of people and property in the hotel
Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)"
Mercure and its people
Hotels with individuality, passion for service and committed to quality and guest satisfaction.
Join a team of warm and friendly professionals who will share their love for hospitality.