Gojek is the fastest growing startup in South East Asia. Having started off as a ride hailing company, it rapidly added food delivery, payment, logistics and lifestyle services on the back of 2 million+ drivers and 300,000+ merchants.
OpsPlatform is responsible for a suite of platforms and services that power Gojek’s driver, merchant, and customer operations.
At its core, OpsPlatform bridges the gap between the offline world and online Gojek . Our products span the gamut of the Gojek universe -
customer care and KYC workflows for drivers, merchants and customers; and sales technology products to empower the food and payment sales teams.
The overarching company theme that we’ve made our own is this - Eliminate human bottlenecks and increase productivity 10X.
Some of the problems our engineers are working on - complex ticket arbitration workflows that auto-resolve driver and customer tickets within seconds, ML-
based ticket issue prediction systems, GoAgent app for assisted driver onboarding and product sales, KYC integrations with government agencies, facial recognition systems to combat fraud, and OCR-
powered tech to bring efficiencies to driver and merchant onboarding workflows. Our product tech stack includes Ruby on Rails, GoLang, Clojure, React, Android (100% Kotlin), iOS (100% Swift).
Gojek is a technology startup based in Jakarta, Indonesia. Specialising in ride-hailing and logistics, we are also the only company in Southeast Asia to be part of Fortune's 50 Companies That Changed the World (2017).
Gojek is a Super App : one app with over 20 services including food delivery, commuting, digital payments, shopping, hyper-
local delivery, massages, and many more.Gojek is Indonesia’s first and fastest growing unicorn building an on-demand empire.
Our total of 2,000,000 driver-partners collectively travel 16.5 million KM daily making us Indonesia’s de-facto transportation choice.
Gojek is a verb! Gojek is a way of life!