Head of Operation
Cermati.com
Jakarta, Special Capital Region of Jakarta, Indonesia
1 hari yang lalu
Job Description

  • Manage overall operation on the call center and logistics
  • Strategically hire, train, and manage Operation teams
  • Implement and refine  process and procedures to improve overall operations and meet SLA’s
  • Partner with product team to determine how technology help to streamline day to day operation.
  • Previous experience managing and optimizing call center and logistics is highly proffered. 
  • Analyze key operations metrics to determine KPI and SLA for operation team.  


Qualifications

 

  • 5+ years of Operation Excellence
  • Experience hiring and developing a telesales and logistic team.
  • Experience coordinating projects & campaigns across teams. 
  • Ability to multitask and execute in a fast-paced, team-oriented environment
  • Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
  • Strong problem solving skills and ability to identify root causes
  • Working knowledge of medium-large operations
  • Bonus Points: Experience in managing large scale operation teams either in e-commerce or call center
  • Preferable comes from consulting company

 



Additional Information

null
Laporkan pekerjaan ini
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Lampirkan
Email saya
Dengan mengklik "Lanjutkan", Anda setuju bahwa neuvoo mengumpulkan dan memproses data pribadi Anda, yang telah Anda berikan dalam formulir ini, untuk membuat akun neuvoo dan berlangganan Anda ke pemberitahuan email kami, sesuai dengan Kebijakan Privasi kami. Anda dapat membatalkan persetujuan Anda kapan saja, dengan mengikuti langkah-langkah ini .
Lanjutkan
Formulir aplikasi