Head of Operation
Jakarta, Special Capital Region of Jakarta, Indonesia
1 hari yang lalu
Job Description

  • Manage overall operation on the call center and logistics
  • Strategically hire, train, and manage Operation teams
  • Implement and refine  process and procedures to improve overall operations and meet SLA’s
  • Partner with product team to determine how technology help to streamline day to day operation.
  • Previous experience managing and optimizing call center and logistics is highly proffered. 
  • Analyze key operations metrics to determine KPI and SLA for operation team.  



  • 5+ years of Operation Excellence
  • Experience hiring and developing a telesales and logistic team.
  • Experience coordinating projects & campaigns across teams. 
  • Ability to multitask and execute in a fast-paced, team-oriented environment
  • Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
  • Strong problem solving skills and ability to identify root causes
  • Working knowledge of medium-large operations
  • Bonus Points: Experience in managing large scale operation teams either in e-commerce or call center
  • Preferable comes from consulting company


Additional Information

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