Business Analyst
PT. Teltranet Aplikasi SolusiDKI
Indonesia
3 hari yang lalu
source : KompasKarier.com

DESCRIPTION

  • Responsibility :
  • Provide support in developing Quality Assurance Processes
  • Engage stakeholders to facilitate business, functional, non-functional and
  • technical requirements, and agree on their priority with responsible
  • stakeholders
  • Work across the Delivery Lifecycle, from Project Discovery through to
  • Business Readiness Activities
  • Excellent oral and written communications skills, helping facilitate
  • workshops in engaging key stakeholders to source, validate data and findings,
  • confirming business logic and assumptions in order to draw conclusions
  • Produce process maps in accordance with international standard such as BPMN,
  • Casewise
  • Undertake analysis, research, modeling, forecasting & diagnosis to identify
  • root cause, patterns, opportunities, trends, risks or issues that may need a
  • response, determining the financial and physical impacts on customers’ and
  • Telstra and recommending solutions accordingly
  • Plan their own workload to deliver in required timeframes
  • Instigate knowledge sharing and provide quality advice in their own area of
  • expertise, including initiating improvements to ensure greater efficiency,
  • performance, and quality
  • Help to establish and manage processes that provide timely, effective and
  • value-adding analysis, forecasting, reporting and monitoring of defined
  • processes.
  • Maintain metrics and methodologies to ensure best practice
  • Facilitate and / or Initiate or undertake meetings with key stakeholders with
  • various LOB and beyond including customers, service delivery management,
  • sales, and other stakeholders to inform of program status, risks & issues,
  • and to obtain direction where necessary.
  • Communicate findings and make recommendations to project managers or business
  • leaders.
  • Other duties as required.
  • REQUIREMENTS

  • 3-6 Years of experience in Business AnalysisSolving problems of moderate complexityMaintaining stakeholder relationshipsEngaging & influencing stakeholdersDomain expertise such as CallFlow, Contact Centre experience, Transition & TransformationProject Lifecycle Knowledge (Software Development Lifecycle)Solid experience in requirements management and deliveryExposure to Quality Assurance Procedures and Process ImprovementTesting knowledge is highly advantageousProven experience to the BI systemExtensive experience in service delivery
  • BENEFITS

  • Great Working EnvironmentFlexible Time Working ArrangementGood Health BenefitFull Time Employment
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