Job Number 20033951 Job Category Sales and Marketing Location Batam Marriott Hotel Harbour Bay, Harbour Bay Complex, Batu Ampar, Batam City, Indonesia, Indonesia VIEW ON MAP Brand Marriott Hotels Resorts / JW Marriott Schedule Full-time Relocation?
No Position Type Management Start Your Journey With Us Marriott International portfolio of brands includes both JWMarriott and Marriott Hotels.
MarriottHotels ,Marriott International's flagship brand with more than 500 global locations, isadvancing the art of hosting so that our guests can travel brilliantly.
As ahost with Marriott Hotels, you will help keep this promise by deliveringpremium choices, sophisticated style, and well-crafted details.
With yourskills and imagination, together we will innovate and reinvent the future oftravel.Batam is an island municipality of the Riau Islands Province of Indonesia.
Located within the northernmost region of the country, Batam is also 20 KM offSingapore's southern coast.The 200 keys Batam Marriott Hotel Harbour Bay will be located on a waterfront siteadjoining the Batam Harbour Bay Ferry Terminal.
On other sides, it will besurrounded by new-build commercial and residential. The site is within 3 KM ofmost of Batam's industrial parks and major oil-and-gas-related companies.
Theairport is 23 KM east of the site, or approximately 30-45 minutes by car.Thehotel offers 3 restaurants and 3 bars and lounges, 5 function facilities with atotal event space of 1,720 SM.
The Hotel's ballroom - the second largest in thecity and centrally-located next to the Harbour Bay Ferry Terminal - has thepotential to be preferred venue for regional meetings, association gatheringsand social events.
Recreation facilities include pool, gym and spa. JOB SUMMARY Responsible for proactively soliciting and managing large group / catering related opportunities with significant revenue potential.
Manages group / catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery.
Responsible for driving customer / guest loyalty by delivering service excellence throughout each customer / guest experience.
Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience
High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major;
no work experience required. CORE WORK ACTIVITIES Understanding Market Opportunities & Driving Revenue
Targets group / catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
Partners with group / catering counterpart to effectively manage the business opportunity.
Responds to incoming group / catering opportunities for the property that are outside parameters of the .
Handles all opportunities if property does not participate in an EBC.
Identifies, qualifies and solicits new group / catering business to achieve personal and each property's revenue goals.
Focuses efforts on group / catering accounts with significant potential sales revenue.
Develops effective group / catering sales plans and actions.
Designs, develops and sells creative catered events.
Maximizes revenue by upselling packages and creative food and beverage.
Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for each property based on market conditions and individual property needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service
Handles complex business with significant revenue potential as well as significant customer expectations.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for group / catering sales opportunities.
Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Provides excellent customer service in order to grow share of the account.
Executes brand's Customer Service Standards and property's Brand Standards.
Executes and supports the business Customer Service Standards and property's Brand Standards.
Participates in and practices daily service basics of the brand.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program / event.
Building Successful Relationships
Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
Manages and develops relationships with key internal and external stakeholders.
Uses sales resources and administrative / support staff. Additional Responsibilities
Utilizes intranet for resources and information.
Conducts site inspections.
Creates contracts as required.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.