Business Analyst
Telkom Indonesia Telstra
Jakarta, Indonesia
2 hari yang lalu
  • Provide support in developing Quality Assurance Processes
  • Engage stakeholders to facilitate business, functional, non-functional and technical requirements, and agree on their priority with responsible stakeholders
  • Work across the Delivery Lifecycle, from Project Discovery through to Business Readiness Activities
  • Excellent oral and written communications skills, helping facilitate workshops in engaging key stakeholders to source, validate data and findings, confirming business logic and assumptions in order to draw conclusions
  • Produce process maps in accordance with international standard such as BPMN, Casewise
  • Undertake analysis, research, modeling, forecasting & diagnosis to identify root cause, patterns, opportunities, trends, risks or issues that may need a response, determining the financial and physical impacts on customers’ and Telstra and recommending solutions accordingly
  • Plan their own workload to deliver in required timeframes
  • Instigate knowledge sharing and provide quality advice in their own area of expertise, including initiating improvements to ensure greater efficiency, performance, and quality
  • Help to establish and manage processes that provide timely, effective and value-adding analysis, forecasting, reporting and monitoring of defined processes.
  • Maintain metrics and methodologies to ensure best practice
  • Facilitate and / or Initiate or undertake meetings with key stakeholders with various LOB and beyond including customers, service delivery management, sales, and other stakeholders to inform of program status, risks & issues, and to obtain direction where necessary.
  • Communicate findings and make recommendations to project managers or business leaders.
  • Other duties as required.
  • 3-6 Years of experience in Business Analysis
  • Solving problems of moderate complexity
  • Maintaining stakeholder relationships
  • Engaging & influencing stakeholders
  • Domain expertise such as CallFlow, Contact Centre experience, Transition & Transformation
  • Project Lifecycle Knowledge (Software Development Lifecycle)
  • Solid experience in requirements management and delivery
  • Exposure to Quality Assurance Procedures and Process Improvement
  • Testing knowledge is highly advantageous
  • Proven experience to the BI system
  • Extensive experience in service delivery
  • 12 months contractual based employment
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