Guest Services Officer - Singapore
RedDoorz
Jakarta Indonesia
2 hari yang lalu

Persyaratan

  • Able to work shift
  • Strong communicating skills
  • Able to commit 24 / 7 rotating roster including weekend including overnight shift and weekends
  • Ability to Multi-Task
  • Thank you for your application with RedDoorz. We regret that only short-listed candidates will be notified.

    Tanggung Jawab

  • Meet and Greet guests upon arrival.
  • To handle all check-ins and check-outs.
  • To handle any incoming calls and answer guest enquiries.
  • In- charge of call routing to specific people.
  • Ensure guest satisfaction by providing quality services throughout their stay.
  • Accurately update / enter reservations.
  • Be familiar with the property safety, first aid and fire safety procedures.
  • Handle guest complaints and refer to the superior in-charge.
  • Monitor and manage room status and movements
  • Coordinate with different departments to ensure smooth stay of guest.
  • Assign rooms for all arrivals
  • Upsell guests to higher room categories
  • Run Night Audit Reports
  • Manage petty cash for front office
  • Work closely with managers to make improvements in the front office
  • Data entry, basic accounting and billing
  • Organising and filing of paperwork
  • Daily cashier closure
  • Maintain excellent customer service standards
  • Ensure proper follow up and handover
  • To maintain cleanliness of work area
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