National under local employment status (or Foreigner already entitled to be recruited for this role)
Job / National under local employment status (or Foreigner already entitled to be recruited for this role) Fixed-term contract : No Status Full Time Anticipated Start Date 02-07-2019
Ratih Yudha +622129200088
Level of Education Vocational education Areas of study Hospitality Professional experiences 1 to 2 years Languages essential Bahasa Indonesia
Essential and optional requirements
Behaves and acts in an exemplary fashion, embodying the brand mindset
Is responsible for the Pullman promise of proximity and sociability
Welcomes, provides updates and information for guests and visitors.
Recommends the hotel's range of services on offer."
Together with the Customer Relations Manager, is jointly responsible for welcoming and taking care of guests throughout their stay
Contributes to guest satisfaction at all times by providing high quality services throughout their stay
Helps meet the department's quantitative targets through his / her sales efforts
Embedded with the value of Accor (Trust, Respect, Integrity, Performance and the Spirit of Conquest) and the value of Pullman (Commitment, Adaptability and Creativity) and also able to implement in day to day activities.
Have to show in the positive way of Body and Soul behaviours (The Pullman Body, Voice, Eye and Ear)
Show the 7 (Seven)- keys attitude (Be an Ambassador, Be close, Be flexible, Be innovative, Work across departments, Ensure visibility and legibility and Create a balance) to the customer internal and external.
Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go.
Contributes to guests' sense of well being, establishing a lasting and trusting relationship.
Handles guests' requests for information and provides answers; puts them in contact with the appropriate people if necessary.
Thanks to his / her special relationship with guests, provides comprehensive personal information on them (customer files)
Handles any customer problems as required."
Helps encourage customer loyalty by developing friendly, personalised relationships
Gives priority to guest relations, while taking care to respect administrative procedures
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and / or remarks; provides a response as soon as possible
Promotes the use of the automated check in / check out kiosks to guests (where installed)
Pullman and its talent community
The Pullman promise is built around its three values : commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy :
Body & Soul, the service attitudes model developed by Pullman
Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
A Pullman school of leadership, focusing on creativity.