English (Working level)
Essential and optional requirements
to the Guest Relations section whilst on duty. All duties and tasks performed are to be
procedurally correct, timely and consistently, effective and efficient work practices and
guest service standards, that the guests’ first and last impressions of the hotel are
lasting ones of genuine warmth and friendliness and of high standards.
staff, other area and Departments.
yet warm and friendly manner.
particular, VIP’s and return guests, and that you are aware of any special requests so
that they may be acted accordingly.
facilities that the hotel provides to its guests and visitors.
operating hours and the scope of services that they provide.
Mercure and its people
Hotels with individuality, passion for service and committed to quality and guest satisfaction.
Join a team of warm and friendly professionals who will share their love for hospitality.